I purchased this gift as a wedding present. The service online was beyond excellent. They did everything they could to make sure the gift arrived on time at the venue. It was waiting there when I arrived a few days later. It was reassuring having prompt replies when sending emails. The gift was securely wrapped and when opened it smelt amazing before you opened the box, which was beautiful presented. The new bride and groom loved their gift, the bride knew it was some kind of aromatherapy product before she took the wrapper off, due to the smell seeping through the paper. I would highly recommend ordering online and I will treat myself to one of their products for sure